Customer care
Returns and refunds.
Your rights under the Australian Consumer Law are not excluded or limited by this policy.
Change of mind
We do not accept returns or exchanges because you changed your mind. Please check the product details and bottle compatibility before ordering. This does not affect your rights if the product fails to meet a consumer guarantee.
Australian consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty, damaged or misdescribed goods
If a product is faulty, arrives damaged or does not match its description, contact us. For a major failure, you can choose a refund or replacement. For a minor problem, we can generally offer a free repair; if it cannot be fixed within a reasonable time, further remedies may apply. A change-of-mind exclusion does not apply to these claims.
Return costs and assessment
Contact us before posting an item so we can provide return instructions and the correct address. If a fault is confirmed, we will reimburse reasonable return postage costs. If goods cannot be returned without significant cost because of the nature of the problem, we will arrange collection at our expense as required by law. Keep postage receipts. Original packaging is not a condition of your statutory rights, and we do not impose a fixed claim deadline that overrides those rights.
Contact us about a return
Email your order number or other proof of purchase and a description of the problem. Photos can help us assess the issue, but we may need to inspect the product.
apresneuf@outlook.com